Fatal Error: Cannot Recover From Error

When UMove copies Active Directory to the destination computer, it may encounter an unexpected error. If UMove encounters an unexpected error it will automatically roll back all changes. This will restore the destination computer back to its original state.

In rare cases the roll back may fail. You may see the error message “Cannot Recover From Error,” “Algin Fatal Error,” or “A fatal internal error occurred.” These messages mean that a serious error occurred as UMove tried to roll back the changes to your computer.

Causes for unexpected errors can include computer viruses, anti-virus software, disk bad-block errors, memory bad-bit errors, BIOS configuration errors, or other low-level system malfunctions.

How To Manually Recover

If the roll back fails unexpectedly, you can attempt to manually recover the destination computer using the following procedure.

Caution: Use this manual procedure only if both of the following conditions are true:

• You clicked the Finish button on the destination computer.
• UMove displayed the message “Cannot recover from error,” “Algin Fatal Error,” or “A fatal error has occurred.”

Make sure that the failure happened after you clicked the Finish button. UMove makes no changes to your computer before you click the Finish button.

Step 1: Write Down the Error Message and Exit

Write down the text of fatal error message, if any. Then exit UMove. (If UMove is hung press the keys Cntl+Alt+Del simultaneously, and then click on Terminate Process.) Please send the text of the error message along with a copy of the trace log to Algin technical support.

Step 2: Find the most recent backup of the System State

Find the most recent .BKF file that contains a backup copy of the System State and the C: drive from before you ran UMove.

Step 3: Start NTBACKUP and load the .BKF file

Run NTBACKUP. Turn off wizard mode. Click the tab Restore and Manage Media

Step 4: Set the Restore Options

Step 5: Select Restore of the System State

Expand the file tree and locate System State. Click on it so that the checkmark box is checked.

Step 6: Restore the System State

Click the button Start Restore. Click OK.

When you are prompted, reboot the computer.

If followed correctly this procedure should restore your computer back to its original state.

To report an error you must have a valid license code. When reporting an internal error to Algin you may be asked to send via e-mail a copy of the trace log file and the dump file.

The trace log file is C:\Program Files\UMove\UMoveTrace.txt.

Please send these two files as attachments to your e-mail message to Algin technical support.

Enterprise License: 24/7 Support

Standard support is via e-mail to Algin technical support. Standard support will repond to your query within one business day.

The UMove Enterprise license is a premium license that provides 24/7 technical support (with advance notice). If you have an Enterprise license please send an e-mail message with your Enterprise license code and state in your message that you are requesting Enterprise telephone support. Please include a call-back telephone number or pager number where we can contact you.